Refund policy

Return & Refund Policy

We want you to be satisfied with your ALTISLINK purchase. Please review this policy carefully before placing an order.

1. 30-Day Return Window

You may request a return within 30 calendar days after the carrier confirms delivery of your order.

To qualify for a customer-remorse return, the product must be:

  • New, unused, and unactivated;

  • Free from scratches, impact damage, water damage, modification, or other signs of use;

  • Returned with all original accessories, manuals, promotional items, gifts, labels, and packaging;

  • In resalable condition; and

  • Accompanied by the order number or other proof of purchase.

Opening the outer shipping carton solely to inspect the contents does not automatically make an item ineligible. However, products that have been used, activated, damaged, modified, or returned incomplete might be rejected or receive a reduced refund as described below.

The 30-day period is measured from the delivery date to the date you first contact us to request a return.

2. How to Request a Return

Before sending anything back, contact us at support@altislinkradio.com and include:

  • Your order number;

  • The product or products you want to return;

  • The reason for the return; and

  • Photos or video if the product is damaged, defective, incomplete, or incorrect.

If your return is approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.

Approved returns must be shipped within 14 calendar days after the RMA is issued, unless we agree otherwise in writing.

Returns sent without prior authorization, sent to an unauthorized address, or shipped without the RMA number may be refused.

Authorized return address:

ALTISLINK Returns
11150 Arrow Rt, Ste G
Rancho Cucamonga, CA 91730
United States

Please do not send products to this address until you have received return authorization.

3. Customer-Remorse Returns

A customer-remorse return includes, but is not limited to:

  • Changing your mind;

  • Ordering the wrong model or quantity;

  • Deciding that the product is no longer needed;

  • Refusing delivery without an established product or shipping problem; or

  • Providing an incorrect or incomplete delivery address.

For an approved customer-remorse return:

  • The customer is responsible for return shipping;

  • Any original expedited or separately charged shipping fees are non-refundable;

  • A 2.5% payment-processing fee will be deducted from the product refund.

The 2.5% deduction covers payment-processing costs that are not returned to ALTISLINK when an order is refunded.

We recommend using a trackable and insured shipping service. The customer is responsible for the return shipment until it is delivered to and accepted by ALTISLINK.

4. Promotional Bundles and Free Items

Products purchased as part of a bundle, quantity promotion, or “Buy X, Get Y Free” offer must be returned together with all included paid and free units, accessories, and promotional gifts to qualify for a full eligible refund.

If you return only part of a promotional bundle or keep any free or discounted item, your refund will be recalculated based on the regular selling price of the items you keep. The value of retained promotional products or gifts may be deducted from the refund.

Returning one item from a bundle does not automatically entitle the customer to the original per-unit promotional price.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact support@altislinkradio.com as soon as possible. Reporting the issue within 7 calendar days after delivery helps us verify shipping damage and resolve the matter quickly.

Please retain:

  • The product;

  • All accessories;

  • The original retail packaging;

  • The shipping carton and shipping label; and

  • Photos or video showing the issue.

After verification, ALTISLINK will provide an appropriate resolution, which may include troubleshooting, replacement parts, replacement of the product, or a refund.

When the return is caused by an ALTISLINK fulfillment error, a confirmed product defect upon arrival, or verified shipping damage:

  • ALTISLINK will provide a prepaid return label when a return is required;

  • No 2.5% processing deduction will apply; and

  • No return-shipping or restocking fee will be charged.

Please stop using a product if continued use could worsen the defect or create a safety risk. Damage caused by continued use after a problem becomes apparent might not be covered as an original defect.

Nothing in this section limits any rights you may have under applicable consumer-protection or warranty laws.

6. Condition Inspection and Refund Adjustments

All returned products are inspected after delivery to our return facility.

A return may be rejected or its refund reduced if the product:

  • Shows signs of use, activation, installation, modification, or physical damage;

  • Has scratches, dents, broken seals, missing labels, or liquid damage;

  • Is missing original components, accessories, manuals, promotional gifts, or packaging;

  • Contains unauthorized firmware or software modifications;

  • Has a removed, damaged, altered, or unreadable serial number or IMEI; or

  • Is otherwise not in the condition described in the approved return request.

If a return is rejected, we will notify you and explain the reason. If you want the rejected product shipped back to you, you may be responsible for the associated shipping cost.

ALTISLINK will not deduct an amount for missing or damaged components without identifying the issue found during inspection.

7. Non-Returnable Items

Unless required by applicable law, we cannot accept customer-remorse returns for:

  • Products returned more than 30 days after delivery;

  • Used, activated, damaged, altered, or modified devices;

  • Products with unauthorized firmware, software, or hardware modifications;

  • Products damaged by misuse, neglect, severe impact, improper charging, unauthorized repair, or exposure beyond the product’s rated specifications;

  • Products with missing or altered serial numbers or IMEI information;

  • Gift cards;

  • Final-sale, clearance, refurbished, or demonstration products clearly identified as non-returnable before purchase; or

  • Products not purchased directly from ALTISLINK.

Products purchased from another retailer or marketplace must be returned through the original seller under that seller’s policy.

8. Order Cancellations

Contact support@altislinkradio.com as soon as possible if you need to cancel an order.

Cancellation requests are not guaranteed. Orders that have entered processing, been assigned for fulfillment, or shipped might no longer be cancellable.

An approved customer-requested cancellation after payment has been processed may be subject to a 2.5% payment-processing deduction, where permitted by applicable law.

The processing deduction will not apply when ALTISLINK cancels an order because the product is unavailable, the order cannot be fulfilled, or the cancellation results from an ALTISLINK error.

If the order has already shipped, it must be handled under the applicable return provisions in this policy.

9. Pre-Orders

Unless a product page states otherwise, deposits and payments for pre-orders may be canceled before shipment.

Approved customer-requested pre-order cancellations may be subject to the same 2.5% payment-processing deduction, where permitted by applicable law.

If ALTISLINK cancels a pre-order or cannot supply the product, the customer will receive a full refund without this deduction.

10. Exchanges

We do not currently process direct exchanges.

The fastest way to obtain a different model is to return the original product under this policy and place a separate order for the replacement product.

Defective, damaged, or incorrectly shipped products will be handled under Section 5 and do not need to follow the customer-remorse exchange process.

11. Refused and Undeliverable Shipments

Packages refused without prior authorization, or returned because of an incorrect or incomplete address supplied by the customer, may be treated as customer-remorse returns.

Actual return-shipping charges and the applicable 2.5% payment-processing deduction may be subtracted from the refund.

This provision does not apply when refusal or nondelivery results from an ALTISLINK shipping error or verified carrier damage.

12. Refund Processing

After we receive and inspect your return, we will notify you whether the refund has been approved and identify any applicable deductions.

Approved refunds will be issued to the original payment method within 7 business days after approval.

Depending on your bank, card issuer, or payment provider, it may take up to 10 additional business days for the refund to appear in your account.

Refunds cannot normally be issued to a different card, account, or payment method. If the original account has been closed, your financial institution is responsible for routing the refunded funds.

If more than 15 business days have passed since we confirmed that your refund was issued, contact support@altislinkradio.com.

13. Return Policy vs. Product Warranty

This return policy covers returns requested during the 30-day return window.

A manufacturing defect reported after the return window might instead be covered by the applicable ALTISLINK product warranty. Warranty service may include troubleshooting, repair, replacement parts, or product replacement rather than a refund.

Normal wear, accidental damage, misuse, unauthorized repair, unauthorized modification, and use outside the product’s stated specifications are not manufacturing defects.

14. Policy Changes and Applicable Rights

ALTISLINK may update this policy from time to time. The version in effect when your order was placed will generally apply to that order.

This policy does not limit any non-waivable rights available under applicable consumer-protection law.

For questions or return assistance, contact:

Email: support@altislinkradio.com